ShapShapp Privacy Policy
Last Updated: June 2026
ShapShapp (“ShapShapp”, “we”, “our”, or “us”) provides software and tools that help businesses accept, track, and manage Mobile Money payments through authorized payment service providers and financial partners.
Information We Collect
We may collect the following information:
- Name and business details
- Phone number
- Email address
- Business registration information
- Identity verification information (such as Ghana Card details where required)
- Transaction and payment records
- Device information and application usage data
- Customer support communications
How We Use Information
We use information to:
- Create and manage merchant accounts
- Enable payment collection and transaction tracking
- Verify merchant identity
- Prevent fraud, abuse, and unauthorized activity
- Provide customer support
- Improve our products and services
- Maintain platform security
- Comply with applicable laws, regulations, and regulatory requirements
Payment Processing
ShapShapp is a merchant payment acceptance platform. Payment processing, settlement, and wallet services may be provided by authorized third-party payment service providers, financial institutions, and Mobile Money operators.
ShapShapp does not store Mobile Money PINs, passwords, or sensitive payment credentials.
Information Sharing
We may share information with:
- Authorized payment service providers
- Financial institutions and Mobile Money operators
- Identity verification providers
- Service providers that help operate our platform
- Regulatory, governmental, or law enforcement authorities when required by law
We do not sell personal information to third parties.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Data Retention
We retain information for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.
Your Rights
Subject to applicable laws, you may request access to, correction of, or deletion of your personal information by contacting us.
Children's Privacy
ShapShapp is not intended for children under the age of 13 and does not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
ShapShapp
Email: support@shapshapp.com
For privacy-related questions or requests, please contact us at support@shapshapp.com.